Rights in Case of Defective Goods | Consumer Lawyer | Lawyer in Izmir | Law Firm in Izmir
Consumer rights and sellers' obligations are primarily governed by Law No. 6502. We carry out your legal compliance processes in your company with the services we offer within the scope of the Law on Consumer Protection and our expert lawyer team. This is regulated within the scope of the law. Article 11 of the law, titled "Optional Rights," lists the optional rights that the consumer can exercise in case of a defective product. In case the purchased goods are defective, the Consumer;
- Cancellation of the contract by stating that one is prepared to return the purchased item.,
- Keeping the purchased item and requesting a discount from the purchase price proportional to the defect.,
- Unless it requires excessive expense, you can request free repair of the purchased item, with all costs borne by the seller.,
- If possible, they have the right to request a replacement of the purchased item with a defect-free equivalent.
Consumers can exercise any of these rights.
Defective Goods Rights | If the consumer chooses one of the optional rights mentioned above, namely free repair or replacement with a defect-free equivalent, the maximum period from the date this request is directed to the seller, manufacturer, or importer is... thirty working days, In residential and holiday properties, however... sixty working days It is mandatory to fulfill it within.
The consumer's request for free repair must be fulfilled within the maximum repair time specified in the annex to the After-Sales Services Regulation. Otherwise, the consumer is free to exercise their other optional rights.
Consumer's optional rights
ARTICLE 11- (1) If the goods are found to be defective, the consumer;
a) Termination of the contract by declaring readiness to return the sold item,
b) To keep the purchased item and request a discount from the purchase price proportional to the defect.,
c) Free repair of the sold item, with all costs borne by the seller, provided it does not require excessive expense.
don't ask,
c) If possible, requesting that the sold item be replaced with a defect-free equivalent.,
The consumer can exercise one of their optional rights. The seller is obligated to fulfill the consumer's chosen request.
If you are unable to exercise your rights under the Consumer Protection Law due to the seller, you can easily file a complaint against the seller with the Consumer Arbitration Board online. For more information on this topic, please see our article. from here You can reach us.
For our other articles prepared under the Consumer Protection Law No. 6502 (TKHK);
- How to Apply to the Consumer Arbitration Board? Consumer Rights
- What Rights Does the Consumer Have if the Purchased Goods Are Defective?
- Consumer Arbitration Committee 2021 Monetary Limit Increased
- Customer Service Time Should Not Exceed 65 Seconds!
- Do I Have to Pay a Credit Card Annual Fee? What Fees Can Banks Charge You?
- Right of Withdrawal
- What Is a Pre-Information Form?
- Passenger Rights in the Event of Flight Cancellation or Delay
- Statute of Limitations for Hidden Defects
- Consumer Arbitration Board Threshold for 2023
- Consumer Rights Regarding Defects in Residential Properties
- What are the General Terms and Conditions?
- What is a Distance Selling Agreement?
- Consumer Rights in Case of Vehicle Depreciation
- Responsibility of Shopping Websites
- What is malpractice?
- Can passengers whose flights are delayed claim compensation?
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